Due to the nature of items being handmade and the clay and glaze being natural materials, the photos that are shown to display our products can look slightly different one you receive. Please be aware that we will not issue partial refunds due to the item not looking exactly the same as the images. This is the beauty of handmade, each piece is completely unique.

Please note that you have a 30-day window to initiate a return for any item starting from the day you received it. To qualify for a return, the item must be unused and in its original condition, just as you received it. Furthermore, it should be accompanied by the original packaging from DEIMANTE MACIUTE . Additionally, please ensure that you have the receipt or any other form of proof of purchase readily available when requesting a return.

After receiving your item, we will promptly inspect it and acknowledge its arrival. Following the inspection, we will promptly update you on the status of your refund. If your return is approved, we will initiate a refund to your credit card or the original payment method used. The timeframe for receiving the credit depends on your card issuer's policies and may vary. Please note that items purchased on sale are nonrefundable.

Any items sold on this webside can be delivered worldwide. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Orders are shipped Monday to Friday. In Europe, expect your order to arrive within 3-7 business days, while the rest of the world can anticipate delivery within 5-10 days. Please note that shipping times may vary. For any order inquiries, feel free to reach out to me at contactdemaciute@gmail.com.

If you want to get different shipping company quates to get the best deal or have any questions about your order contact me by email contactdemaciute@gmail.com

Kindly note that you will be accountable for the shipping expenses associated with returning your item. It is your responsibility to make arrangements for the necessary shipping in order to return the item. If you decide to return an item, we will provide you with the appropriate return shipping address. Please be aware that if the item sustains any damage during the shipping process, no refund will be issued.

If the item is sold out, you can pre-order your own unique piece by reaching out to us via email at contactdemaciute@gmail.com. Orders placed during this period will have an estimated delivery time of 3-4 weeks.

Please note that since each vase is meticulously hand-built, slight variations in size, shape, and surface texture may occur, adding to its artistic value and ensuring that each piece possesses its own unique character. We appreciate your understanding and support.